7 Call Center jobs

Our Call Center Trainer is responsible for identifying and analyzing process improvement initiatives within Rocket Pest Control, including best practices and standard operating procedures. The role is responsible for identifying, planning, and implementing key projects to improve quality, reduce cost, increase productivity, and improve processes, resulting in significant business improvement and customer satisfaction. The role will also manage all trainings for Mission Control new hires and oversee all quality assessments.

Our Call Center Trainer is responsible for identifying and analyzing process improvement initiatives within Rocket Pest Control, including best practices and standard operating procedures. The role is responsible for identifying, planning, and implementing key projects to improve quality, reduce cost, increase productivity, and improve processes, resulting in significant business improvement and customer satisfaction. The role will also manage all trainings for Mission Control new hires and oversee all quality assessments.

As the TRAINING VITAMIN SPECIALIST , you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.   Important: The next Training Class will begin on January 17, 2026 . Selected candidates must be available to start and attend onsite training at our Henderson facility.   WHAT YOU'LL DO (OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES) All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omni channel interactions as part of the associates day to day responsibility Educate customers on ingredients, features, benefits and use of company products Document customer inquiries and actions on tracking system and/or by completing logs Maintain confidentiality and sensitivity in all aspects of internal and external contacts Manage steady volume of calls on a daily basis and prioritize follow-through May generate written correspondence and process document requests Assist in identifying issues and trends to improve overall customer service and productivity Identify errors promptly and determine what corrective steps may be taken to resolve errors Responsible for all actions/responsibilities as described in company controlled documentation for this position Consistently creates opportunities to promote interest in ProCaps products and services Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line Perform other duties and responsibilities, as assigned   WORK ENVIRONMENT Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space. Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere. We are dedicated to professionalism and growth, continually striving to improve and excel in all we do. Duties are performed primarily in a smoke-free environment Requirements WHAT YOU BRING ( MINIMUM JOB QUALIFICATIONS) High school diploma or GED required Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others Ability to make decisions and exercise good judgment in a fast-paced structured environment The ability to comfortably apply consultative sales techniques Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics. Must be a motivated self-starter who thrives in a team-oriented environment A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus. Ability to successfully complete ongoing training requirements Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift Must be willing to work overtime or on weekends, as the workload demands Benefits   WHAT WE OFFER A competitive starting rate of $22/hr Top-Tier Medical, Dental & Vision Coverage – $0 cost when you qualify for our Wellness Program Generous Paid Time Off – includes 8 paid company holidays 401(k) with Company Match – up to 4.5% 100% Company-Paid Life Insurance 100% Company-Paid Short-Term Disability Insurance Gym Membership Reimbursement Monthly Vitamin Allowance + Employee Discounts on Products Company-Funded Health Savings Account (HSA) – $1,600 annually Cash Bonuses Through Employee Referral Program Optional Pet Insurance Available Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!

As a Financial Services Specialist you are a critical touchpoint of our brand and operation. Through positive experience, you will provide an exceptional service delivery while collecting delinquent accounts and maintaining key performance indicators provided by Financial Services Management. Finesse is your strong suit.

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Responsibilities: Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans Identifies client needs for licensed sales functions, making referrals to Line of Business partners Quotes rates, terms, and programs for banking solutions Manages risk in every business, product, and service transaction leveraging available tools  

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Responsibilities: Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans Identifies client needs for licensed sales functions, making referrals to Line of Business partners Quotes rates, terms, and programs for banking solutions Manages risk in every business, product, and service transaction leveraging available tools  

As a Corporate Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring to doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. Location: Remote or on-site in Lawrenceville, GA (remote options available for local candidates after 90 days).  Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to create a comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients. Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements. Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction. Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Accurately and efficiently process and transfer calls as needed using a multi-line phone system