Watson Institute

Interpret and communicate information regarding credit policies and procedures, billing practices, insurance submission, and out-of-pocket patient responsibility to patients and clinic staff   Ensure patient satisfaction through timely and effective patient account maintenance including assistance with billing, third-party payments, requests for collections and adjustments, information verification, credit options, and record maintenance Provide prompt, courteous service to financial advisors and/or unitholders Promptly respond to telephone and written inquiries for product and administrative information Investigate account-related issues and determine appropriate actions to achieve resolution to such issues Professional, friendly, positive and enthusiastic telephone manner with a very strong focus on providing exceptional customer service Ability to work a rotating 7.5 hour shift between 8 am-8 pm (Mondays-Fridays) Determine collectability of patient accounts and process for financial assistance, extended payment plan, settlement, or collection agency referral Ensure accurate account information in all billing areas    

Search description: The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication. They have developed proficiency in all duties and functions related to Customer Service Representative. Description: Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Practices exceptional service with customers using available training programs and measurement tools. Proficiency in deposit processing duties including cash handling and cash drawer balancing.  Uses numerous software applications to accomplish daily tasks with minimal errors. Understands the features and benefits of Alpine Bank consumer and business products and services Completes New Accounts training; opens and maintains consumer and commercial bank accounts Demonstrates proficiency in the following operational functions Wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering Safe deposit box entry/exit functions, and basic fraud detection and location security Generates correspondence to secure additional customer information to resolve customer concerns Regular and reliable on-site attendance is required as an essential function of this position. Performs other duties as assigned. Employees are held accountable for all duties of this job.    

The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication. They have developed proficiency in all duties and functions related to Customer Service Representative.