Center Medical Specialist

Donor Advocate:

Role and Responsibilities:

• Provide world-class customer care while adhering to all Standard Operating Procedures (SOPs).
• Perform venipuncture and additional phlebotomy procedures in accordance with SOPs.
• Collaborate with Leadership and colleagues to maintain efficient donor flow through the donation process from Screening through Disconnect.
• Collaborate with Medical on all Donor Adverse Events to ensure adherence to all applicable SOPs.
• Demonstrate our Core Values when interfacing with colleagues, donors, vendors, and all visitors to the center.
• Ability to maintain professionalism in a highly dynamic environment.
• Maintain accurate, complete, and concurrent documentation. 
• Work well with others, sometimes in stressful situations.
• Add to and maintain a positive team atmosphere and work culture.
• Other duties as assigned by Leadership.

Center Medical Specialist:

Role and Responsibilities:

• Determine donor suitability in accordance with all applicable regulatory agencies and Company Standard Operating Procedures (SOPs).
• Perform physical examinations for donors and review accumulated data in a timely manner to confirm established donor suitability.
• Lead, document, and follow-up on Donor Adverse Events (DAEs).
• Provide appropriate and confidential counseling, as necessary.
• Consult with Center Medical Director on all abnormal test results and all medical events.
• Monitor donors for adverse donation reactions.
• Determine the need and call for emergency medical assistance when necessary.
• Always maintain exceptional customer service.