Sunbit, INC

JOB TITLE: Account Coordinator, Dental LOCATION: Las Vegas, NV (on-site) REPORTS TO: Operations Manager   The Company: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.    Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.   We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.   Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)       The Role: We’re looking for a motivated and personable individual to join our Account Management team. As part of our growing team, you’ll be supporting small and medium-sized businesses (SMBs) across the United States.   You’ll be at the heart of building meaningful relationships, offering guidance and training, and helping our clients get the most out of our product. This role is all about connecting with our SMB partners, understanding their needs, and ensuring they feel supported and empowered to succeed. Your impact will be felt as you help them grow and thrive with our solutions.   What You'll Be Doing: Lead online pre-training and training sessions, ensuring accounts are well-equipped to utilize our product effectively. Oversee, maintain, and execute daily operations for SMB accounts, ensuring smooth and efficient service delivery. Build and nurture strong relationships with accounts through regular communication, fostering engagement to drive product usage and achieve growth targets. Monitor business operations to ensure they align with company expectations, goals, and standards. Proactively identify and resolve any issues in operational processes, ensuring quick and effective solutions. Analyze account performance and revenue data, using insights to develop strategies for continuous improvement. Collaborate with upper management and team members to set and track monthly goals for Sunbit activity. Accurately manage and document all account activity within our CRM system, ensuring proper tracking and reporting. Ensure adherence to company policies, standards, and procedures in all account interactions. Take on additional variable and rotating duties as needed to support team and company objectives.     What You Bring to the Table: Exceptional verbal and written communication skills, with a talent for facilitating engaging sessions. Experience in leading and training accounts, helping clients maximize their success. Strong interpersonal skills with a demonstrated ability to collaborate effectively with others. Highly motivated, ambitious, and results-driven individual with a passion for success. Highly organized and efficient, able to manage multiple priorities with ease. Proven track record of developing business plans and performing data analysis to drive decisions. Proficient in Google Suite and Salesforce, with a solid understanding of CRM systems. Sales experience is a plus, with a keen ability to identify and pursue new opportunities.   The Perks: Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) Mission driven + empowered + collaborative Competitive pay and stock options Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Cell Phone Stipend Casual Dress Open door policy / Open office floor plan Team based strategic planning + Team owned deliverables   Cultural Competencies for Success at Sunbit: Serve others before self - Service oriented mindset Own the impact– Take ownership of maintaining and growing relationships with our accounts. Connect genuinely – Cultivate authentic connections with merchants, representing Sunbit with pride and integrity. Act fast – Respond quickly and efficiently to merchants, clients, and internal teams, ensuring swift resolution and support. Include always - Work closely with team and actively welcome peers within the organization Innovate for good - Help our current and prospective merchants utilize Sunbit’s innovative technology to help patients and customers alike     Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.  

  JOB TITLE: Collections Associate        LOCATION: Las Vegas, Nevada HOURLY RATE:   $19–$24 per hour, based on experience Additional Earning Potential: Gamification incentives available WORK SCHEDULE:  Open     The Company: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.   Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)     The Role: The team at Sunbit is looking for a self-motivated and ambitious Collections Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.     Please Note: This position is in a Call Center, in office (non-remote) environment   What You’ll Be Doing: Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer Submit regular reports on the status of unpaid accounts and any repayment progress Comply with all federal and state rules and regulations governing collections   What You Bring to the Table: 2+ Years Collections experience Prior Call Center experience (both B2B and B2C experience is a plus) Good listening skills Strong communication and negotiation skills Patience and stress management Problem-solving and critical thinking skills Friendly and helpful phone demeanor Basic technical troubleshooting skills Strong typing and computer skills   Perks Included:  Join a  A Most Loved Workplace  and  #306 on the 2022 Inc 5000 list   Mission driven + empowered + collaborative environment State of the art customer care contact center Competitive pay and stock options 12 days of PTO your first year with increases thereafter + Holiday Pay Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching  Casual Dress Other fun team events and Spirit Days Open door policy / Open office floor plan   Cultural Competencies for Success at Sunbit: Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively Connect genuinely- Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful and open demeanor Act fast- Thrive in a fast-paced environment while maintaining a high level of support Include always- Communicate well verbally and in writing, demonstrating empathy and understanding Innovate for good- Establishes scalable capabilities by applying best practices to your workday.     Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.    

JOB TITLE: Fraud Operations Specialist LOCATION: Las Vegas, Nevada (on-site) REPORTS TO: Fraud Supervisor   The Company: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.   Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)     The Role: We’re looking for a highly organized, ambitious, and detail-oriented Fraud Operations Specialist to join our team. In this role, you’ll be at the heart of managing the daily customer-related operations of our card product, working closely with both the business and strategy teams to optimize how we operate.   This is a fantastic opportunity for someone who is smart, driven, and analytical— someone who loves problem-solving, executing ideas, and juggling multiple priorities in a fast-paced environment.    Our team and this role spends Monday through Friday each week working together in-person, in our Las Vegas HQ office.   What You’ll Be Doing:   Entering and updating cardholder information into our database Tracking, investigating, and resolving cardholder fraud and dispute claims Assisting in the development and implementation of new processes Calculating credit refunds and processing account adjustments Analyzing and interpreting various reports to support decision-making Collaborating with multiple departments to streamline and improve procedures Taking on additional tasks and responsibilities as needed     What You Bring to the Table: Previous experience in the credit card industry Proven track record in investigating cardholder fraud and dispute claims Strong verbal and written communication skills Proficient with computer systems and software Exceptional organizational skills and keen attention to detail Experienced with Microsoft Suite (Word, Excel, PowerPoint, Outlook) Experience with greenscreen is a plus Experience with TransUnion and LexisNexis fraud tools is a plus     The Perks: Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) , #161 on Deloitte Technology Fast 500 list Mission driven + empowered + collaborative Competitive pay and stock options Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Casual Dress Open door policy / Open office floor plan Team based strategic planning + Team owned deliverables     Cultural Competencies for Success at Sunbit: Serve others before self - Service oriented mindset Own the impact - Strong organizational and time management skills with the ability to prioritize effectively Connect genuinely - Engage and build strong relationships with key stakeholders and other teams across the organization. Act fast - Thrive in a fast-paced environment while maintaining high level of support Include always - Work closely with Account Coordinating team and actively welcome peers within the organization Innovate for good - Continuously help our internal team create efficient processes     Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.