Fraud Operations Specialist

JOB TITLE: Fraud Operations Specialist

LOCATION: Las Vegas, Nevada (on-site)

REPORTS TO: Fraud Supervisor

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

We’re looking for a highly organized, ambitious, and detail-oriented Fraud Operations Specialist to join our team. In this role, you’ll be at the heart of managing the daily customer-related operations of our card product, working closely with both the business and strategy teams to optimize how we operate.

This is a fantastic opportunity for someone who is smart, driven, and analytical— someone who loves problem-solving, executing ideas, and juggling multiple priorities in a fast-paced environment. 

Our team and this role spends Monday through Friday each week working together in-person, in our Las Vegas HQ office.

What You’ll Be Doing:

• Entering and updating cardholder information into our database
• Tracking, investigating, and resolving cardholder fraud and dispute claims
• Assisting in the development and implementation of new processes
• Calculating credit refunds and processing account adjustments
• Analyzing and interpreting various reports to support decision-making
• Collaborating with multiple departments to streamline and improve procedures
• Taking on additional tasks and responsibilities as needed

What You Bring to the Table:

• Previous experience in the credit card industry
• Proven track record in investigating cardholder fraud and dispute claims
• Strong verbal and written communication skills
• Proficient with computer systems and software
• Exceptional organizational skills and keen attention to detail
• Experienced with Microsoft Suite (Word, Excel, PowerPoint, Outlook)
• Experience with greenscreen is a plus
• Experience with TransUnion and LexisNexis fraud tools is a plus

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) , #161 on Deloitte Technology Fast 500 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

• Serve others before self - Service oriented mindset
• Own the impact - Strong organizational and time management skills with the ability to prioritize effectively
• Connect genuinely - Engage and build strong relationships with key stakeholders and other teams across the organization.
• Act fast - Thrive in a fast-paced environment while maintaining high level of support
• Include always - Work closely with Account Coordinating team and actively welcome peers within the organization
• Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.